Job Description

Key Responsibilities:

Greet guests warmly and ensure a smooth check-in and check-out process Handle room reservations, cancellations, and modifications using

Treebo PMS / HotSoft

Manage guest queries, complaints, and special requests professionally Maintain front desk records, payments, and daily reports Coordinate with housekeeping, F&B, and other departments for guest satisfaction Upsell rooms and hotel services to maximize revenue Handle OTA and walk-in bookings efficiently Ensure compliance with hotel policies, safety standards, and brand service guidelines

Requirements:

Minimum 1 year of experience in a Front Office or Receptionist role in a hotel Familiarity with hotel software systems (HotSoft / Treebo PMS preferred) Strong communication skills in English, Hindi, and local language (preferred) Ability to handle pressure, multitask, and work in shifts Basic computer and billing knowledge Customer-first attitude and problem-solving skills

Perks & Benefits:

Food and Accommodation
Job Types: Full-time, Permanent

Pay: ?13,000.00 - ?18,000.00 per month

Benefits:

Food provided Provident Fund
Work Location: In person