Job Description

Department

: Front Office

Location

: The Lake Hill Haldwani, Nainital, Bhimtal.

Reports to

: Front Office Manager / Duty Manager

For Freshers Job Summary:

As a Front Office Associate, you will be the first point of contact for guests, offering a warm welcome and providing excellent customer service during check-in, check-out, and throughout the stay.

Key Responsibilities:

Greet and welcome guests warmly. Handle check-ins and check-outs efficiently. Answer phone calls and handle reservations. Provide information about hotel services, local attractions, and travel directions. Handle guest complaints and resolve issues promptly. Coordinate with housekeeping and other departments for guest needs. Maintain front desk systems and records accurately.

Qualifications:

Diploma/Degree in Hotel Management or related field. Good communication skills (English + local language preferred). Basic computer knowledge (MS Office, MS Excel, hotel Ezee app. Pleasant personality and grooming standards.

Experience

: 0-1 years (freshers welcome)

For Experienced Candidates (1-5+ years)Job Summary:

An experienced Front Office Executive is responsible for ensuring seamless guest experiences by managing front desk operations, handling escalations, and supporting junior staff.

Key Responsibilities:

Manage check-in/check-out procedures with efficiency and professionalism. Supervise junior front office staff and support training. Ensure guest satisfaction by resolving issues or complaints swiftly. Update and manage room inventory. Coordinate with all hotel departments to ensure guest requests are fulfilled. Upsell hotel services and rooms to maximize revenue. Handle VIP guests and special requests professionally.

Qualifications:

Degree/Diploma in Hotel Management or relevant field. 1-5+ years of front office experience in a reputed hotel. Excellent communication and interpersonal skills. Leadership qualities and ability to work under pressure.
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Key Skills (Common for Fresher & Experienced):

Customer Service Excellence Communication Skills Problem-Solving Ability Multitasking Professionalism and Grooming Time Management
Job Types: Full-time, Permanent, Fresher

Pay: ?10,103.75 - ?20,385.43 per month

Benefits:

Flexible schedule Food provided Health insurance Provident Fund
Schedule:

Day shift Evening shift Fixed shift Morning shift Night shift Rotational shift
Experience:

0-5: 1 year (Preferred)
Willingness to travel:

25% (Preferred)
Work Location: In person