Job Description

Job Title: Front Desk Executive

Reporting To: CFO

Location: SBR Bodakdev

Work Hours: 9:00 am to 7:00 pm

Holidays: Monday

Role Definition:

The Front Desk Executive is responsible for managing the reception

area, ensuring a welcoming and efficient experience for all clients. This

role includes answering inquiries, managing appointments, maintaining

documentation, and handling basic administrative tasks. The ideal

candidate will possess excellent communication, extrovert and

convincing skills with fluency in English, Hindi, and Gujarati.

Roles and Responsibilities:

1.

Client Interaction & Communication:

Answering all inquiries in a professional and courteous

manner.

Handling and resolving client queries efficiently.

Generating, scheduling, and rescheduling appointments.

Emailing packages and offers to clients, and following up on

inquiries.

2.

Appointment Management:

Preparing reports on appointments and following up

through email or SMS.

Managing the appointment book and ensuring efficient

scheduling.

3.

Documentation & Reporting:

Preparing and maintaining patient general information

forms, consent forms, and other necessary documentation.

Preparing reports for leads and inquiries received from the

marketing team

4.

Financial Responsibilities:

Preparing bills and invoices for services rendered.

Managing daily cash handling, including income and

expenses.

5.

Centre Management:

Keeping records of employee leaves, attendance, and timings

of entry/exit.

Managing the day-to-day tasks of the center, such as

arranging repairs or minor tasks.

Ensuring the cleanliness and arrangement of the center by

coordinating with housekeeping or therapists.

Skills Required:

1.

Communication Skills:

Fluent in English, Hindi, and Gujarati (both verbal and

written).

Strong interpersonal skills to effectively interact with clients

and staff.

Ability to convey information clearly and persuasively.

2.

Organizational Skills:

Strong ability to multitask and manage time efficiently.

Attention to detail in maintaining records, schedules, and

documentation.

Ability to prioritize tasks effectively.

3.

Technical Skills:

Proficient in using MS Office (Word, Excel, Outlook) and

CRM software.

Familiarity with appointment scheduling software.

Basic knowledge of billing and invoicing procedures.

4.

Problem-Solving Skills:

Ability to handle client complaints and resolve issues

promptly.

Proactive in identifying operational issues and coordinating

with relevant personnel.

Capable of making quick decisions in the absence of the

manager

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

Day shift Morning shift
Application Question(s):

Are you comfortable with SBR Bodakdev Location?
Work Location: In person