Job Description

Job Title:

Receptionist / Front Office Executive

Location:

Budigere Cross (Hosakote), Bengaluru

Company:

GR HOTELS & RESORTS (LAHR)

Experience:

1 to 3 years preferred

Employment Type:

Full-Time

:

We are looking for a professional and friendly

Receptionist

to manage our front desk at Club House. You will be the first point of contact for clients, visitors, and vendors, and play a key role in creating a welcoming atmosphere for our guests and team.

Key Responsibilities:

1. Front Desk Operations

Greet and welcome guests warmly upon arrival. Handle check-ins and check-outs efficiently using the hotel's reservation system. Assign rooms and issue room keys or key cards. Maintain accurate guest records and update information as needed.

2. Guest Relations

Respond promptly to guest inquiries, requests, and complaints. Provide information about hotel services, amenities, and local attractions. Ensure guest satisfaction and escalate issues to management when necessary.

3. Reservations & Bookings

Manage phone, email, and online reservations. Confirm bookings, process cancellations, and handle no-shows. Coordinate with travel agents and online booking partners.

4. Communication & Coordination

Liaise with housekeeping, maintenance, and other departments to meet guest needs. Relay messages, mail, or packages to guests and staff accurately. Maintain smooth communication between shifts through proper handovers.

5. Payments & Billing

Handle cash, credit card, and digital payments securely. Prepare and issue invoices, receipts, and bills. Balance daily transactions and submit reports to accounts.

6. Administrative Support

Maintain front desk logs and documentation. Assist with report generation and filing. Keep the reception area clean, organized, and welcoming.

7. Professional Conduct

Maintain confidentiality of guest information. Adhere to hotel policies, grooming standards, and safety procedures. Uphold a professional, courteous, and service-oriented attitude at all times.

Requirements:

Minimum 1 year of front office/reception experience preferred. Good communication skills in

English, Kannada, and Hindi

. Basic computer knowledge (MS Office, email, WhatsApp). Pleasant personality, punctual, and customer-oriented.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹27,000.00 per month

Benefits:

Food provided
Language:

English (Preferred) kannada (Preferred) Hindi (Preferred)
Location:

Bangalore City, Karnataka (Preferred)
Work Location: In person