Job Description

The Reception is the first point of contact for all patients and visitors. This role is crucial in creating a positive and professional first impression, managing administrative tasks efficiently, and ensuring smooth operations of the clinic's front desk. The ideal candidate will be warm, organized, tech-savvy, and capable of handling multiple tasks in a high-paced environment.

Key Responsibilities:

Patient Interaction & Customer Service:

Welcome patients and visitors with a professional and friendly demeanour. Handle incoming calls, emails, and online inquiries promptly and courteously. Schedule, confirm, and reschedule patient appointments accurately using the clinic's management software. Provide clear instructions regarding clinic procedures, policies, and financial matters. Address patient queries, complaints, or concerns promptly and escalate issues to management when necessary. Maintain confidentiality of all patient records and personal information, in line with privacy regulations.

Administrative & Operational Tasks:

Manage patient registration and maintain up-to-date records in the clinic management system. Collect, process, and record payments, invoices, and receipts accurately. Maintain front desk cleanliness, stock of patient forms, and other essential office supplies. Coordinate with dental assistants, clinicians, and other staff to ensure smooth patient flow. Prepare daily reports on appointments, cancellations, and patient feedback for management review. Assist in insurance verification, billing, and claim processing as needed.

Technology & System Management:

Operate clinic management software efficiently for scheduling, billing, and patient records. Maintain a basic understanding of dental procedures and services to assist patients accurately. Update online booking platforms, social media, or patient communication portals as required.

Qualifications & Skills:

Prior experience in a front office or receptionist role, preferably in a premium healthcare or dental clinic setting. Exceptional communication and interpersonal skills. Professional appearance and a friendly, approachable demeanour. Strong organisational skills, attention to detail, and multitasking ability. Proficiency in MS Office and familiarity with clinic management software. Ability to remain calm under pressure and handle difficult situations tactfully. Knowledge of dental terminology and insurance procedures is a plus.

Personal Attributes:

Empathetic and patient-focused mindset. Punctual, reliable, and disciplined. Team player with a positive attitude. High level of integrity and confidentiality.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person