Job Description

Job Summary

We are looking for a polite, well-organized, and compassionate Receptionist to manage the front desk of our IVF / Healthcare Centre. The ideal candidate will be the first point of contact for patients and visitors and should create a welcoming and professional environment while handling administrative and coordination tasks efficiently.

Key Responsibilities

Greet patients and visitors in a warm, respectful, and professional manner

Handle incoming calls, answer patient queries, and schedule appointments

Register new patients and update patient records accurately

Coordinate with doctors, nurses, and other staff for smooth patient flow

Maintain appointment schedules and manage waiting times

Handle billing-related queries and basic cash / card transactions

Maintain confidentiality of patient information at all times

Manage front desk area to ensure cleanliness and organization

Assist patients with forms, reports, and basic information about treatments

Handle emails, messages, and follow-ups as required

Required Skills & Qualifications

Graduate or equivalent qualification preferred

Previous experience as a receptionist in a hospital, clinic, or IVF center is an advantage

Good communication skills in English/Hindi

Basic computer knowledge (MS Word, Excel, Hospital Management Software)

Pleasant personality with a caring and empathetic attitude

Ability to handle sensitive situations with discretion

Good organizational and multitasking skills

Preferred Qualities

Experience in IVF / fertility clinic or healthcare environment

Female candidates preferred

Ability to work in shifts

Calm, patient, and service-oriented approach

Working Hours

As per clinic schedule

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Commuter assistance Flexible schedule Provident Fund
Work Location: In person