Job Description

Job Title: Front Desk ExecutiveJob Responsibilities:

Greeting and Welcoming Patients

: Warmly greet patients as they arrive and provide a positive first impression of the clinic.

Managing Appointments

: Schedule and manage patient appointments, ensuring minimal waiting time and efficient flow.

Patient Registration

: Assist patients with the registration process, including completing forms and entering information into the clinic's database.

Handling Inquiries

: Answer phone calls and respond to emails regarding services, pricing, and general information about the clinic.

Billing and Payments

: Process payments, handle billing inquiries, and ensure accurate financial records.

Coordination with Medical Staff

: Coordinate with doctors, nurses, and other medical staff to ensure smooth operation and effective patient care.

Maintaining Reception Area

: Keep the reception area clean, organized, and presentable at all times.

Record Keeping

: Maintain patient records and ensure confidentiality and privacy of all patient information.

Inventory Management

: Monitor and order office supplies as needed.

Customer Service

: Address patient concerns and complaints with empathy and professionalism.

Outbound Calls

: Make outbound calls to potential and existing patients to inform them about the clinic's services, offers, and promotions.

Appointment Scheduling

: Schedule appointments for patients over the phone, ensuring accurate data entry and follow-up.

Follow-Up Calls

: Conduct follow-up calls to remind patients of upcoming appointments, confirm their attendance, and gather feedback on services received.

Handling Inquiries

: Respond to inbound calls and provide information about services, treatments, pricing, and appointment availability.

Lead Generation

: Identify and generate leads by reaching out to prospective patients and converting inquiries into appointments.

Maintaining Records

: Update and maintain patient call records and appointment schedules in the clinic's database.

Feedback Collection

: Collect and document patient feedback to help improve clinic services and patient satisfaction.

Customer Service

: Address patient queries and concerns with a focus on providing excellent customer service.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person