Job Description

Front Desk Receptionist - Slay Pilates (Punjabi Bagh)

Location:

Punjabi Bagh, New Delhi

Position:

Full-time Front Desk Receptionist

Reports to:

Studio Manager / Brand Manager

About Slay Pilates

Slay Pilates is a premium Pilates studio chain founded by

Shubham Goswami & Sheena Rathi

, with branches across Delhi. We focus on delivering

world-class Pilates training

with a strong emphasis on client experience, consistency, and community.

At Slay, the

front desk

is the heartbeat of the studio -- ensuring smooth operations and making every client feel valued.

Role Overview

We are looking for a

confident, organized, and client-focused Front Desk Receptionist

to join our

Punjabi Bagh branch

. The ideal candidate will be the first point of contact for all clients -- ensuring a warm welcome, smooth scheduling, accurate data entry, and timely follow-ups for renewals and enquiries.

Key Responsibilities

Client Interaction & Service

Greet clients warmly and maintain a welcoming environment. Handle client queries about schedules, packages, and ongoing offers. Ensure clients have a smooth check-in and check-out process.

Scheduling & Coordination

Manage class bookings and update attendance. Coordinate with trainers for session timings and client-specific needs. Handle cancellations, reschedules, and waiting lists.

Renewals & Follow-ups

Track membership expiries and proactively follow up with clients for renewals. Call or WhatsApp clients about upcoming expiries, offers, or pending sessions. Maintain renewal notes accurately in the client tracking system.

Data & Payments Management

Update client details and membership status in Google Sheets/CRM daily. Handle payments, maintain receipts, and track balances. Ensure data accuracy for monthly reports.

Studio Operations Support

Maintain cleanliness and organization of the front desk area. Support with studio administration (stationery, water, equipment checks). Act as a bridge between clients, trainers, and management.

Requirements

Prior experience in

front desk / reception / client servicing

preferred. Strong communication skills (English & Hindi). Basic knowledge of

Google Sheets / Excel

(mandatory). Friendly, approachable personality with a focus on client satisfaction. Ability to handle multi-tasking in a busy studio environment. Comfortable with

phone calls & WhatsApp follow-ups

.

What We Offer

A dynamic, premium studio environment. Opportunity to work closely with a passionate fitness community. Training in client servicing & studio management. Growth opportunities within the Slay Pilates chain.

If you're someone who enjoys client interaction, thrives in an energetic environment, and is detail-oriented, we'd love to have you as the welcoming face of Slay Pilates Punjabi Bagh.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Paid sick time
Education:

Higher Secondary(12th Pass) (Preferred)
Location:

Punjabi Bagh, Delhi, Delhi (Preferred)
Work Location: In person