Job Description

Key ResponsibilitiesFront Office Operations:

Greet and assist patients, attendants, and visitors in a courteous and professional manner. Handle patient registration, appointment scheduling, and inquiries through phone and in-person. Coordinate admission and discharge processes with respective departments. Maintain confidentiality of patient records and ensure accurate data entry. Guide patients regarding hospital facilities, services, and procedures.

Billing & Accounts:

Generate, review, and finalize patient bills (IP/OP) accurately and in a timely manner. Ensure correct entry of charges, services, and discounts as per hospital guidelines. Handle cash collections, credit card payments, UPI transactions, and maintain proper receipts. Coordinate with insurance desk / TPA for cashless billing and pre-authorization. Prepare daily cash and billing reports and submit to accounts department.

Administrative Support:

Coordinate with doctors, nurses, and other departments for smooth patient services. Assist in resolving patient queries related to billing and front-office processes. Maintain front-office decorum and ensure professional appearance. Support hospital management in implementing standard operating procedures.

Skills Required:

Excellent communication & interpersonal skills (English, Tamil as applicable). Knowledge of hospital billing software / HIS (Hospital Information System). Strong numerical ability and attention to detail. Good customer service and problem-solving skills. Ability to multitask and work under pressure.

Work Conditions

Shift-based duty (morning/evening/night as per hospital policy). Interaction with patients, attendants, doctors, and multiple departments. Requires high patience, accuracy, and customer service orientation.
Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

Expected Start Date: 27/08/2025