Job Description

: Experienced Front Desk Receptionist

Position: Front Desk Receptionist

Location: Hotel The Raghavas, Ayodhya

Reports To: Front Office Manager

Employment Type: Full-Time

About Us:

Hotel The Raghavas' is committed to providing exceptional service to our guests while creating a welcoming atmosphere. We are seeking an experienced Front Desk Receptionist who is knowledgeable in channel management, OTA platforms, and social media advertising to join our dynamic team.

Key Responsibilities:

1. Guest Reception:

- Welcome and check in guests with a warm and friendly demeanor.

- Manage guest inquiries and concerns efficiently and professionally.

2. Reservations Management:

- Utilize channel manager and OTA platforms to oversee bookings and reservations.

- Ensure accuracy of guest information and reservation details.

- Coordinate with housekeeping and maintenance to prepare for guest arrivals.

3. Social Media and Marketing:

- Assist in creating and managing social media advertising campaigns to enhance visibility and attract guests.

- Collaborate with the marketing team to develop promotional content and strategies.

4. Administrative Support:

- Handle incoming calls, emails, and messages promptly.

- Maintain accurate records of guest accounts and transactions.

- Process payments and manage cash handling duties.

5. Customer Service:

- Provide exceptional service to enhance guest experience, addressing any issues that arise.

- Offer information on local attractions, dining options, and hotel amenities.

6. Team Collaboration:

- Work closely with other departments to ensure smooth operations.

- Participate in team meetings and contribute to improving guest services.

Qualifications:

- Proven experience as a front desk receptionist or in a similar role.

- Strong understanding of channel management and OTA platforms.

- Knowledge of social media marketing and advertisement campaigning.

- Excellent communication and interpersonal skills.

- Proficient in Microsoft Office Suite and hotel management software.

- Ability to multitask and work in a fast-paced environment.

- High attention to detail and strong organizational skills.

Preferred Skills:

- Familiarity with local area attractions and amenities.

- Bilingual or multilingual capabilities are a plus.

What We Offer:

- Competitive salary .

- Opportunities for professional development and growth.

- A positive and collaborative work environment.

If you are passionate about delivering outstanding service and have the skills to contribute to our success, we would love to hear from you!

Application Process:

Please submit your resume and a cover letter outlining your relevant experience to hotelraghavas.ayodhya@gmail.com or +91-8081708094

Job Types: Full-time, Permanent

Pay: ₹8,708.04 - ₹24,820.26 per month

Experience:

Hotel: 2 years (Required)
Work Location: In person