Job Description

Location:

E.05 CityInn , Aluva

Department:

Front Office

Employment Type:

Full-time

Job Summary

We are looking for a courteous, well-groomed, and customer-focused

Front Office Executive

to join our hotel team. The ideal candidate will be the first point of contact for guests and will ensure a warm welcome, smooth check-in/check-out process, and excellent guest service throughout their stay.

Key Responsibilities

Greet guests warmly and assist with check-in and check-out procedures Handle guest reservations, cancellations, and modifications Answer phone calls, emails, and guest inquiries professionally Coordinate with housekeeping and other departments for room readiness Maintain accurate guest records and billing details Handle guest complaints and requests efficiently and politely Ensure the front desk area is clean, organized, and presentable Follow hotel policies, procedures, and service standards Assist in upselling rooms and hotel services when appropriate

Requirements & Qualifications

Minimum One Year experience in hotel front office Good communication skills in English (additional languages are an advantage) Basic computer knowledge (hotel PMS experience is a plus) Pleasant personality with a professional appearance
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

Food provided Leave encashment
Work Location: In person