Job Description

Role Overview:

The Front Desk Officer cum Billing Executive will be the first point of contact for patients and visitors, ensuring a welcoming experience and smooth clinic operations. The role also involves handling billing, payments, and administrative coordination in alignment with QHT Clinic's service and compliance standards.

Key Responsibilities:

Greet and assist patients and visitors in a courteous and professional manner. Manage front desk operations including patient registration, appointment scheduling, and follow-ups. Handle billing, payment collection, and maintain accurate transaction records. Coordinate with doctors and clinical staff to ensure timely patient flow and service delivery. Maintain daily MIS reports and update records in CRM/clinic management software. Ensure the front desk area and reception are always well-maintained and organized. Address patient queries and concerns with empathy and professionalism. Handle calls, emails, and other communications efficiently. Support administrative and operational functions as required by the Clinic Manager.

Requirements:

Graduate in any discipline (preferably with experience in healthcare/hospitality).

1-3 years of experience in front desk, billing, or customer service roles.

Good communication and interpersonal skills

(English, and Hindi preferred).

Basic knowledge of billing systems, CRM, or clinic management software. Proficiency in MS Office (Excel, Word, Outlook). Strong attention to detail, multitasking ability, and customer-oriented approach.
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

Health insurance
Work Location: In person