Job Description

Job Summary

As the first point of contact for clients and visitors, the Front Desk Manager plays a vital

role in shaping the customer experience at our center. This role goes beyond reception

duties--it includes appointment management, client engagement, scheduling coordination,

housekeeping oversight, and basic billing functions. A calm, professional demeanor, attention

to detail, and a customer-first attitude are essential for success.

Key Responsibilities

Front Desk Operations & Client Engagement

? Warmly greet and attend to all clients and visitors, ensuring a professional and

welcoming environment.

? Handle walk-in inquiries and manage waiting areas for optimal comfort.

? Manage appointment bookings, cancellations, and rescheduling through internal

systems.

? Ensure a positive customer experience throughout the client journey.

? Support client retention efforts through personalized engagement and timely follow-

ups.

Scheduling & Coordination

? Coordinate treatment schedules with doctors, therapists, and wellness consultants.

? Send timely reminders for therapy appointments and follow-up consultations.

? Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.

? Communicate with Ashram Admin and external partners/vendors where applicable.

Housekeeping & Facility Oversight

? Supervise housekeeping activities to maintain a clean, serene, and functional

environment.

? Maintain and track inventory of therapy consumables and center supplies.

? Coordinate with vendors for regular procurement and service requirements.

Communication & Client Support

? Answer incoming calls, emails, and messages professionally and promptly.

? Getting testimonials from clients (google reviews, video and text testimonials)

? Address client queries and feedback with empathy and clarity.

? Maintain updated client records, therapy registers, and service logs.

Sales Support & Billing

? Guide clients on wellness services, therapy packages, and benefits.

? Support upselling of wellness plans, memberships, and retail products.

? Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic

reporting.

Preferred Skills & Qualities

? Excellent verbal and written communication skills.

? Organized, proactive, and customer-focused mindset.

? Comfortable using basic software for scheduling and billing.

? Prior experience in wellness, hospitality, or healthcare front office roles preferred.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person