Job Title: Front Desk Executive - Retrieve Health & Wellness, Ernakulam
Job Type
: Full-time
Salary
: Rs. 18,000/- Rs. 20,000/-
:
Join our team at
Retrieve Health & Wellness
, where hospitality meets elegance in the heart of Ernakulam. We are seeking a dynamic Front Desk Executive to be the face of our boutique hotel, ensuring exceptional guest experiences from check-in to check-out.
Key Responsibilities:
Guest Reception and Check-in/Check-out:
Warmly welcome guests upon arrival, efficiently handle check-ins and check-outs, and provide accurate information about hotel services, amenities, and local attractions.
Customer Service Excellence:
Anticipate guest needs and respond promptly and professionally to all inquiries and requests. Maintain a courteous and efficient approach to problem-solving to ensure guest satisfaction.
Reservation Management:
Manage room reservations using our hotel management system, ensuring accuracy in bookings and cancellations. Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guests.
Communication Hub:
Serve as a central point of communication between guests and hotel departments. Relay messages, coordinate special requests, and assist with additional services as needed.
Administrative Support:
Perform administrative tasks such as handling phone calls, emails, and guest correspondence. Maintain records and files to ensure seamless operations.
Qualifications:
Proven experience as a Front Desk Executive or similar role in the hospitality industry.
Exceptional customer service skills with a friendly and professional demeanor.
Strong communication and interpersonal skills.
Proficiency in MS Office and hotel management software.
Ability to multitask and work efficiently in a fast-paced environment.
Fluency in English and Malayalam; knowledge of additional languages is a plus.
Benefits:
Competitive salary commensurate with experience.
Opportunities for career growth and development.
Pleasant working environment in a stylish boutique hotel.
Application Process:
If you are passionate about hospitality and meet the above qualifications, we invite you to join our team. Please submit your resume and a cover letter outlining your suitability for the position to cmd@retrieve-wellness.com. We look forward to welcoming the right candidate to our boutique hotel in Ernakulam.
Job Type: Full-time
Pay: ?18,000.00 - ?20,000.00 per month
Schedule:
Night shift
Ability to commute/relocate:
Ernakulam, Ernakulam - 682017, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Front desk: 1 year (Preferred)
total work: 1 year (Preferred)
Work Location: In person