Job Description

As the first point of contact for clients and visitors, the

Front Desk Manager

plays a vital

role in shaping the customer experience at our center. This role goes beyond reception

duties--it includes appointment management, client engagement, scheduling coordination,

housekeeping oversight, and basic billing functions. A calm, professional demeanor, attention

to detail, and a customer-first attitude are essential for success.

Key Responsibilities

Front Desk Operations & Client Engagement

Warmly greet and attend to all clients and visitors, ensuring a professional and
welcoming environment.

Handle walk-in inquiries and manage waiting areas for optimal comfort. Manage appointment bookings, cancellations, and rescheduling through internal
systems.

Ensure a positive customer experience throughout the client journey. Support client retention efforts through personalized engagement and timely follow-
ups.

Scheduling & Coordination

Coordinate treatment schedules with doctors, therapists, and wellness consultants. Send timely reminders for therapy appointments and follow-up consultations. Facilitate smooth day-to-day workflow across front office, wellness staff, and admin. Communicate with Ashram Admin and external partners/vendors where applicable.

Housekeeping & Facility Oversight

Supervise housekeeping activities to maintain a clean, serene, and functional
environment.

Maintain and track inventory of therapy consumables and center supplies. Coordinate with vendors for regular procurement and service requirements.

Communication & Client Support

Answer incoming calls, emails, and messages professionally and promptly. Getting testimonials from clients (google reviews, video and text testimonials) Address client queries and feedback with empathy and clarity. Maintain updated client records, therapy registers, and service logs.

Sales Support & Billing

Guide clients on wellness services, therapy packages, and benefits.o Support upselling of wellness plans, memberships, and retail products. Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic
reporting.

Preferred Skills & Qualities

Excellent verbal and written communication skills. Organized, proactive, and customer-focused mindset. Comfortable using basic software for scheduling and billing. Prior experience in wellness, hospitality, or healthcare front office roles preferred
Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Schedule:

Day shift Weekend availability
Work Location: In person