As the first point of contact for clients and visitors, the
Front Desk Manager
plays a vital
role in shaping the customer experience at our center. This role goes beyond reception
duties--it includes appointment management, client engagement, scheduling coordination,
housekeeping oversight, and basic billing functions. A calm, professional demeanor, attention
to detail, and a customer-first attitude are essential for success.
Key Responsibilities
Front Desk Operations & Client Engagement
Warmly greet and attend to all clients and visitors, ensuring a professional and
welcoming environment.
Handle walk-in inquiries and manage waiting areas for optimal comfort.
Manage appointment bookings, cancellations, and rescheduling through internal
systems.
Ensure a positive customer experience throughout the client journey.
Support client retention efforts through personalized engagement and timely follow-
ups.
Scheduling & Coordination
Coordinate treatment schedules with doctors, therapists, and wellness consultants.
Send timely reminders for therapy appointments and follow-up consultations.
Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.
Communicate with Ashram Admin and external partners/vendors where applicable.
Housekeeping & Facility Oversight
Supervise housekeeping activities to maintain a clean, serene, and functional
environment.
Maintain and track inventory of therapy consumables and center supplies.
Coordinate with vendors for regular procurement and service requirements.
Communication & Client Support
Answer incoming calls, emails, and messages professionally and promptly.
Getting testimonials from clients (google reviews, video and text testimonials)
Address client queries and feedback with empathy and clarity.
Maintain updated client records, therapy registers, and service logs.
Sales Support & Billing
Guide clients on wellness services, therapy packages, and benefits.o Support upselling of wellness plans, memberships, and retail products.
Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic
reporting.
Preferred Skills & Qualities
Excellent verbal and written communication skills.
Organized, proactive, and customer-focused mindset.
Comfortable using basic software for scheduling and billing.
Prior experience in wellness, hospitality, or healthcare front office roles preferred
Job Type: Full-time
Pay: ?12,000.00 - ?15,000.00 per month
Schedule:
Day shift
Weekend availability
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.