Job Description

- Front Desk Manager

Summary:

The Front Desk Manager is responsible for overseeing day-to-day front office operations, ensuring smooth workflow, excellent patient service, and effective team management. The role requires strong leadership, communication, and organizational skills, particularly in a diagnostic or scan centre environment.

Key Roles & Responsibilities

Oversee all front desk operations to ensure smooth, efficient, and professional service delivery. Manage customer care activities and provide support to enhance overall patient experience. Handle front desk functions including patient registration, inquiries, follow-ups, and coordination of patient flow. Conduct training programs for the Front Desk and Customer Care Support teams to maintain high service standards. Supervise billing operations, ensuring accuracy, timely completion, and compliance with internal procedures. Coordinate with patients regarding appointments, report delivery, and service-related requirements. Monitor and manage incoming calls; ensure the front desk team is well-trained in communication and call-handling protocols. Identify and address operational issues; escalate to management when needed and propose effective solutions. Prepare and maintain duty rosters to ensure adequate staffing and smooth shift operations. Lead, mentor, and manage the front desk team to achieve departmental goals and performance targets. Maintain high levels of service quality, discipline, and patient satisfaction at all times.

Experience Required

Minimum

7 to 10 years

of experience in diagnostic centres, scan centres, or healthcare front office management.

Job Title: Front Desk Manager

Department: Front Desk

Reporting To: Centre Head / COO

Work location: Tondiarpet

Experience: 7 - 10 yrs

Number of openings: 2

Salary: Best in industry

Industry: preferably in the Hospital Industry

Qualification: Any Master Degree

Immediate Joiners Required

Interested candidate please visit to the above address or share your updated resume to satheesh_hr@uniscans.org/hr@uniscans.org or call: +9196003 36454 and please visit www.uniscans.org

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Job Types: Full-time, Permanent

Pay: Up to ?35,000.00 per month

Benefits:

Health insurance * Provident Fund