Job Description

To lead the Front office team towards achieving the highest standards of client services. To achieve team and individual sales targets while converting all leads into Studio walk-ins. Handling inquiries on phone as well as on emails. Ensure that all the Brand Standards are followed. Monitor front office personnel to ensure clients receive prompt, cordial attention and personal recognition Monitor each and every front Office task and Guest Relations personnel. Compile statistics for front office and provide reports relating to that area Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of self and colleagues at front Office. Coordinate with contact Center & pan India head FD head according to protocol. Coordinate with Studio Manager, Consultant to assign consultation scheduling Prepare all weekly and monthly reports Delegate duties & responsibilities to FD team Schedule FD staff with SM to ensure studio has support required Ensure all monetary transaction are conducted & consulted according as per protocol Coordinate with accounts department on all monetary transactions, quotations, receipts, Maintains walking relationships, communication with all departments and coordinates accordingly Resolves guest problems as per international standard, quality effectively and courteously Maintains all patient data in software as per protocol Ensuring targets for FD are met. Desired Candidate Profile: Good & Pleasing Communication Skills in English, Hindi and Marathi. Excellent telephone courtesy & client handling skill. Routine operations management knowledge. Should be highly motivated & result oriented. Strong client management skills. Good looking Presentable. Candidate with hospitality industry with proper dedication towards Front Office would be preferred along with the given criteria in the job description.

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