Job Description

1. Customer Service:*

Greet members and visitors with warmth and professionalism.

Address inquiries about memberships, services, and cafe offerings.

2. Team Management:*

Oversee front desk staff, including scheduling, training, and performance reviews.

Ensure the team delivers consistent and excellent service.

3. Operations Management:*

Manage daily operations at the reception, including check-ins, bookings, and payments.

Maintain a clean, organized, and welcoming front desk area.

Ensure proper handling of customer feedback and complaints.

Qualifications and Skills:*

Bachelor's degree or equivalent experience in hospitality, customer service, or business management.

2+ years of experience in a front desk or customer-facing role, preferably in the fitness or hospitality industry.

Excellent communication and problem-solving skills.

Strong organizational and multitasking abilities.

?operations.

Ensure proper handling of customer feedback and complaints.

5. Reporting:*

Maintain accurate records of memberships, appointments, and payments.

Prepare regular reports for management on front desk performance.

Qualifications and Skills:*

Bachelor's degree or equivalent experience in hospitality, customer service, or business management.

2+ years of experience in a front desk or customer-facing role, preferably in the fitness or hospitality industry.

Excellent communication and problem-solving skills.

Strong organizational and multitasking abilities

Any 1 day off during weekday, no offs on Sat & Sunday*

Job Type: Full-time

Pay: From ?40,000.00 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person