Job Description

The Front Desk Executive will be the first point of contact for parents, students, visitors, and external stakeholders. The role requires excellent communication skills, a pleasant personality, strong organizational ability, and a parent-friendly approach while maintaining school protocols and confidentiality.

Key Roles & Responsibilities :

Front Office & Visitor Management

Greet parents, students, visitors, and guests courteously and professionally Manage visitor entry, issue visitor passes, and ensure adherence to school security protocols Coordinate with concerned departments for visitor appointments

Parent & Student Interaction

Handle parent queries related to admissions, academics, transport, and general school information Guide parents and visitors to appropriate departments or staff members Maintain a calm, empathetic, and solution-oriented approach at all times

Admissions Support

Act as the first contact point for admission inquiries (walk-ins, calls, emails) Share basic information about the school curriculum, facilities, and admission process Schedule school tours, admission meetings, and follow-ups with the admissions team

Communication Management

Attend and route incoming calls professionally Handle emails and messages related to general inquiries Coordinate internal communication between departments when required

Administrative Support

Maintain front desk records, inquiry logs, and visitor registers Assist in documentation, circular distribution, and notices Support school events, PTMs, and meetings from the front office

Coordination & Discipline

Monitor student movement near reception (early arrivals, late pickups) Inform concerned authorities regarding emergencies or unusual situations Ensure smooth coordination between security, transport, and administration teams

Professional Conduct

Maintain confidentiality of school and student-related information Represent the school's values, culture, and professionalism at all times Ensure reception area is neat, organized, and welcoming

Required Skills & Qualifications:

Graduate in any discipline (preferred) Excellent verbal and written communication skills (English mandatory) Pleasant personality with strong interpersonal skills Basic computer knowledge (MS Office, email, school ERP - preferred) Prior experience in a school front office or customer-facing role is an advantage
Job Type: Full-time

Pay: ₹35,000.00 - ₹60,000.00 per month

Work Location: In person