Job Description

Position Overview

The Front Desk Executive is responsible for managing patient interactions, ensuring smooth clinic operations, and providing administrative support in a skin and hair care environment. The role requires excellent communication skills, a customer-focused attitude, and the ability to coordinate effectively with dermatologists, trichologists, and clinic staff.

Key Responsibilities

Greet patients and visitors professionally and create a welcoming clinic environment. Manage patient registration, maintain updated patient information, and ensure accuracy of records. Schedule consultations, follow-up appointments, and treatment sessions using clinic management software. Handle incoming calls, respond to patient inquiries, and provide accurate information about clinic services, treatments, and pricing. Coordinate patient flow between the waiting area, doctors, and treatment rooms to ensure minimal wait times. Manage billing and payment processing, including invoices, receipts, and cash/card transactions. Maintain and organize confidential patient files and documentation in compliance with clinic policies. Assist in explaining basic treatment procedures and pre/post-care instructions (non-medical guidance). Monitor inventory of front office supplies and coordinate with the team for replenishment. Work closely with medical staff to support daily clinic operations and address patient needs promptly. Handle patient concerns or feedback and escalate issues when necessary. Maintain cleanliness and orderliness of the front desk and waiting area.

Required Skills & Qualifications

Minimum 1-2 years of experience as a Front Desk Executive in a skin, hair, dermatology, or wellness clinic. Strong communication, interpersonal, and customer service skills. Ability to multitask, prioritize, and stay organized in a fast-paced environment. Basic understanding of dermatology, skin and hair treatments (non-clinical knowledge). Proficiency in computer systems and clinic management software. Pleasant personality, professional appearance, and positive attitude.
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person