Job Description

About Us:

Nivora Eye Institute is a premier eye care centre dedicated to delivering compassionate and advanced eye care services. We aim to create a welcoming environment for our patients while providing cutting-edge treatments. As part of our mission to offer the best patient care, we are seeking a

Front Desk Executive

who will play a crucial role in ensuring a smooth and positive experience for our patients and visitors.

Overview:

As the first point of contact for patients and visitors, the Front Desk Executive will ensure smooth front-office working and deliver exceptional customer service. You will interact & guide visitors, manage appointments, assist with patient inquiries, and support the medical team in various administrative tasks. High level of professionalism and ability to multi-task will be needed to be successful in this role.

Key Responsibilities:

Greet and Assist Patients:

Provide a warm and professional welcome to all patients and visitors.

Manage Appointments:

Schedule and confirm appointments, coordinating with doctors andpatients to ensure an efficient flow.

Check-In and Check-Out Processes:

Handle patient registration, manage check-in/check-out,and ensure that all necessary documentation and payments are processed.

Front Desk Operations:

Maintain a clean and organized reception area, ensuring it reflects aprofessional image of the hospital.

Billing and Payment Collection:

Assist patients with billing inquiries and payment collection.

Support to Medical Team:

Assist in the operation theatre and other departments during surgeryhours or as required.

Communication:

Handle incoming calls, emails, and inquiries, directing them to the appropriatedepartment or providing the necessary information.

Collect Feedback:

Proactively request patients and assist them in filling the feedback form fortheir visit.

Administrative Tasks:

Help with data entry, filing, and maintaining patient records whileupholding strict confidentiality and data security.

Conflict Resolution:

Address challenging situations or conflicts with patience andprofessionalism, ensuring a positive experience for patients.

Required Qualifications:

Experience:

Minimum 2 years of experience in front desk or reception management, preferably in a healthcare setting.

Skills:

Excellent verbal and written communication skills in both English and Hindi. Proficient in appointment scheduling software and basic computer applications. Strong organizational skills and the ability to multitask in a fast-paced environment.

Additional Information:

Joining:

Immediate

Organisation:

Nivora Eye Institute (formerly Navjyoti Eye Hospital)

Location:

Nehru Colony, Haridwar Road, Dehradun

Working Hours:

9:00 AM to 6:00 PM, Monday to Saturday (Sunday - weekly off)

Minimum Experience:

2 years (preferably in a healthcare setting)

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Leave encashment Paid sick time Paid time off
Experience:

Front desk: 1 year (Required)
Location:

Dehradun, Uttarakhand (Required)
Work Location: In person