Greet and assist walk-in visitors; manage reception operations.
Handle incoming calls, WhatsApp inquiries, and emails professionally.
Make outbound calls to leads and convert inquiries into walk-ins or appointments.
Maintain visitor logs, inquiry sheets, call records, and basic documentation.
Follow up with potential clients/students and update lead status regularly.
Coordinate with counseling/sales teams for smooth lead handover.
Maintain a clean, organized front desk and ensure excellent customer service.