Job Description

Job Summary:

The Front Office Desk Sales Executive is the first point of contact for members and visitors, responsible for creating a welcoming environment while driving membership sales. This role combines front-desk administration with proactive sales, ensuring excellent customer service, smooth daily operations, and achievement of revenue targets.

Key Responsibilities:

Greet and assist members, guests, and prospective clients in a professional and friendly manner. Handle incoming calls, emails, and walk-ins; provide accurate information about gym services, facilities, and promotions. Proactively promote and sell memberships, personal training packages, and other fitness programs. Maintain accurate member records, manage registrations, renewals, and cancellations. Process payments, generate invoices, and track sales targets. Coordinate facility tours for prospective members and showcase gym features. Provide daily reports on sales, enquiries, and conversions to management. Support smooth front desk operations including scheduling, check-ins, and member queries. Ensure the reception area is tidy, welcoming, and aligned with the gym's brand standards. Collaborate with fitness trainers and management to meet business goals.

Key Skills & Qualifications:

Strong communication and interpersonal skills. Customer service orientation with a sales-driven mindset. Previous experience in sales, customer service, or front desk roles (preferably in the fitness or hospitality industry). Ability to work with targets and deliver results. Basic computer proficiency (MS Office, CRM, POS systems). Positive, energetic, and professional attitude.

Education & Experience:

Minimum: High school diploma or equivalent. Preferred: Diploma/degree in Business, Marketing, or Hospitality. 1-3 years of relevant experience in sales or customer-facing roles.

Compensation & Benefits:

Competitive base salary with performance-based incentives/commissions. Complimentary/discounted gym membership. Career growth opportunities within the fitness industry.
Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

Flexible schedule
Application Question(s):

Are you willing to work at a Gym? Are you willing to work on rotational shifts? Can you sell to walk-in customers and convert the sale?
Work Location: In person