Job Description

Job role:

Front desk executive (FDE)

Duration:

Full time

Department:

Operations

The Front Desk Staff at our hostel plays a pivotal role in ensuring a seamless guest experience. Responsibilities include welcoming guests, managing check-ins and check-outs, handling reservations, providing information about hostel facilities, and addressing guest queries. This role requires excellent communication, customer service skills, and the ability to handle various administrative tasks to create a positive and comfortable environment for our guests

Job Responsibilities:

Welcome guests with a smiling face Ensure hassle-free Check-in/Check-Out, guest registrations, regulatory compliances, night audits, timely allotment of rooms/beds, etc. Inform the customers about hostel policies, local information, nearby things to do, etc. Help guests to plan their itinerary Work with FDM /FDA to carry out smooth operations Ensure the highest standard of cleanliness in sync with the HK team Resolve day-to-day guest requests & complaints Record all financial transactions on a timely basis and as per company's prescribed SOPs (record expenses, invoices, etc.) Deliver the highest standards of customer experience and handle guest escalations/grievances (without involving the GM/AGM unless required) Anticipate guest needs and build rapport with customers Address customer complaints and escalate to Front Desk Manager when needed Request guests for their feedback and review

Qualifications:

Educational background: Hospitality graduate or Hospitality diploma 2+ Years of experience in the Hospitality industry Good communication, interpersonal & time-management skills
Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?20,000.00 per month

Benefits:

Food provided Health insurance Life insurance Paid sick time Provident Fund
Application Question(s):

What is your current CTC ? What is your notice period ?
Location:

Jaipur city, Rajasthan (Preferred)
Work Location: In person