Job Description

A Front Desk Executive, also known as a Front Office Executive or Receptionist, is the first point of contact for visitors and callers to an organization. Their responsibilities include greeting guests, managing phone calls, handling mail and packages, scheduling appointments, and providing administrative support. They also maintain a welcoming and organized reception area and may handle basic inquiries and complaints. Here's a more detailed breakdown of their responsibilities:General Responsibilities:

Greeting and Welcoming:

Professionally greet visitors, clients, and employees as they arrive, creating a positive first impression.

Managing the Reception Area:

Maintaining a clean, organized, and welcoming reception area, ensuring it reflects the company's image.

Answering Phones:

Answering and directing incoming phone calls to the appropriate individuals or departments.

Handling Mail and Packages:

Receiving, sorting, and distributing incoming mail and packages, and coordinating outgoing mail.

Scheduling Appointments:

Scheduling meetings and appointments for executives and other staff.

Providing Administrative Support:

Assisting with various administrative tasks such as data entry, filing, and basic office management.

Maintaining Office Supplies:

Monitoring and ordering office supplies as needed.

Handling Inquiries and Complaints:

Addressing basic inquiries from visitors and escalating more complex issues to the appropriate personnel.

Managing Security:

Ensuring the security of the front desk area and controlling access to the office.

Providing Customer Service:

Assisting customers with their needs and ensuring they have a positive experience.

Maintaining Records:

Keeping records of visitors, messages, and other relevant information.
Skills and Qualifications:

Communication Skills:

Excellent verbal and written communication skills are essential for interacting with visitors, answering phones, and providing information.

Customer Service Skills:

A customer-focused approach and the ability to handle inquiries and complaints effectively are crucial.

Organizational Skills:

The ability to manage multiple tasks, prioritize effectively, and maintain a tidy workspace is important.

Computer Proficiency:

Familiarity with basic computer programs, including word processing and email, is generally required.

Professionalism:

Maintaining a professional appearance and demeanor is important for representing the company.

Problem-Solving Skills:

The ability to address and resolve issues that may arise at the front desk.

Time Management:

Effectively managing time to handle multiple tasks and responsibilities efficiently.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Language:

English (Preferred) Hindi (Preferred)
Work Location: In person