Job Description

Job description:

This is for our Serviced Apartment in the heart of Hiranandani Gardens, Powai, Mumbai. It is a unique offering in the market with 5-star hotel level amenities and services, combined with modern, upscale home like set-up. A true Serviced Apartment in India. All units being 1 BHK with separate Living, Kitchen, & Bedroom.

Job Summary:

The Front Desk Executive is responsible for providing exceptional customer service and administrative support at the front desk. This role includes managing front office operations, greeting guests, and ensuring a positive experience for all visitors.

Key Responsibilities:

Day-to-day Front Desk duties, check-ins/outs, billing Answer phone calls, emails, respond to inquiries Greet and assist visitors in a friendly and professional manner Room visits, room checks, coordinating with HK teams for room condition Handle guest requests, grievances, resolve by coordinating with respective teams. Handle administrative tasks, documentation Manage scheduling, appointments, and maintain the front office calendar. Maintain a clean and organized reception area. Collaborate with other departments to ensure smooth office operations. Maintain confidentiality and uphold company policies and procedures.

Qualifications:

A Bachelor's degree in hotel management or a related field Excellent Verbal / Written, ability to write professional emails, drafting of documents, presentations, etc. Previous experience in a Hotel Front Office preferred. Strong English communication (verbal & written) and interpersonal skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Excellent organizational skills and attention to detail. Ability to multitask and work in a fast-paced environment. Professional appearance and demeanour.

Benefits:

Cell phone reimbursement Food provided Health insurance Provident Fund Supplemental Pay: Performance bonus

Schedule:

Rotational shift

Ability to commute/relocate: Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work

Work Location:

Work from Office (Powai, Mumbai)

To apply:

please share your resume on 9637499190

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person