Job Description

Job Title:

Front Desk / Counter Sales Executive

Experience:

1-3 years

Industry:

Logistics / Courier / Transportation

:

We are looking for a proactive and customer-focused

Front Desk/Counter Sales Executive

to join our team. The ideal candidate will manage front desk operations, assist walk-in customers, handle shipment processes, and ensure seamless day-to-day reporting and communication.

Key Responsibilities:

Handle

EDP (Electronic Data Processing) entries

and ensure shipments are connected as per

SOP guidelines

. Generate

receipts

for all franchise bookings and maintain accurate transaction records. Attend to

walk-in customers

with professionalism and offer appropriate booking support. Maintain and update

Daily Sales Report (DSR)

and share reports on a

daily basis

. Address customer inquiries via

email and WhatsApp

, especially related to

rate tariff queries

and booking details. Resolve all kinds of

customer doubts and concerns

related to booking, pricing, and service processes. Coordinate with internal teams to ensure smooth front desk and shipment operations.

Requirements:

Proven experience in a front desk, customer service, or counter sales role (preferably in logistics/courier industry). Good knowledge of shipment processes and rate tariffs. Familiarity with EDP systems and daily reporting tools. Proficient in using email, WhatsApp, and other basic communication tools. Excellent communication and interpersonal skills. Ability to multitask and handle customer queries effectively.

Preferred Qualifications:

Graduate in any discipline. Basic computer knowledge (MS Excel, Word, Internet). Language proficiency: English, Hindi, Regional Language.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Leave encashment Life insurance Paid time off Provident Fund
Education:

Bachelor's (Preferred)
Experience:

Courier: 1 year (Required)
Language:

English (Preferred) Hindi (Preferred) Marathi (Preferred) Gujarati (Preferred)
Work Location: In person