Job Description

Job Summary:

As the first point of contact for clients and visitors, the Front Desk Executive plays a vital role in shaping the customer experience at our center. This role goes beyond reception duties--it includes appointment management, client engagement, scheduling coordination, housekeeping oversight, and basic billing functions. A calm, professional demeanor, attention to detail, and a customer-first attitude are essential for success in this role.

Key Responsibilities:

1. Front Desk Operations & Client Engagement

Warmly greet and attend to all clients and visitors, ensuring a professional and welcoming environment. Handle walk-in inquiries and manage waiting areas for optimal comfort. Manage appointment bookings, cancellations, and rescheduling through internal systems. Ensure a positive customer experience throughout the client journey. Support client retention efforts through personalized engagement and timely follow-ups.

2. Scheduling & Coordination

Coordinate treatment schedules with doctors, therapists, and wellness consultants. Send timely reminders for therapy appointments and follow-up consultations. Facilitate smooth day-to-day workflow across front office, wellness staff, and admin. Communicate with Ashram Admin and external partners/vendors where applicable.

3. Housekeeping & Facility Oversight

Supervise housekeeping activities to maintain a clean, serene, and functional environment. Maintain and track inventory of therapy consumables and center supplies. Coordinate with vendors for regular procurement and service requirements.

4. Communication & Client Support

Answer incoming calls, emails, and messages professionally and promptly. Getting testimonials from clients (google reviews, video and text testimonials) Address client queries and feedback with empathy and clarity. Maintain updated client records, therapy registers, and service logs.

5. Sales Support & Billing

Guide clients on wellness services, therapy packages, and benefits. Support upselling of wellness plans, memberships, and retail products. Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic reporting.

Preferred Candidate:

Excellent verbal and written communication skills. Organized, proactive, and customer-focused mindset. Comfortable using basic software for scheduling and billing. Prior experience in wellness, hospitality, or healthcare front office roles preferred.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Ability to commute/relocate:

Pimple Soudagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Language:

English (Required)
Location:

Pimple Soudagar, Pune, Maharashtra (Preferred)
Work Location: In person