Job Description

Role Summary:

To ensure efficient and timely service delivery, maintaining high standards of quality and customer satisfaction at the service center.

Key Responsibilities:

Address and resolve concerns of walk-in customers in a courteous manner Perform initial-level examination and diagnosis of customer complaints Accurately enter job details into POS and prepare job sheets Handle customer complaints professionally, ensuring timely resolution Manage spare parts inventory effectively and ensure proper stock levels Coordinate product transfers from Head Office to brand outlets Support the Customer Relations Executive (CRE) in maintaining and updating the customer database

Qualification & Experience:

Minimum 1 year of experience in a customer service or service center environment Basic technical understanding of products and service processes is an added advantage Proficiency in using POS software and MS Office applications Good communication skills and a customer-first attitude Educational Qualification: Minimum Higher Secondary; Diploma or Graduation preferred
Job Type: Full-time

Pay: Up to ?20,000.00 per month

Language:

English (Preferred) Hindi (Preferred)
Work Location: In person