The Front Desk Executive is responsible for managing guest arrivals and departures, ensuring a seamless and pleasant stay experience for all guests at the wellness stay facility. The role requires efficient coordination with internal teams, meticulous handling of billing and records, and maintaining the highest standards of hospitality and professionalism.
Roles and Responsibilities:
1. Oversee guest check-in and check-out processes with efficiency and courtesy.
2. Coordinate with internal teams to ensure smooth guest experiences -- including room readiness, treatment schedules, transport arrangements, and other stay-related needs.
3. Manage billing, invoices, and payment collections accurately and in a timely manner.
4. Maintain guest records, occupancy details, and daily operational reports using MS Excel and internal systems.
5. Address and resolve guest queries, concerns, and feedback with empathy and professionalism.
6. Ensure the front desk area is well-maintained, organized, and welcoming at all times.
7. Prepare and share daily billing and occupancy reports as per guidelines.
8. Support other administrative and coordination functions assigned by the reporting manager.
9. Work in rotational shifts, including night duties, as per the duty roster.
Desired/Key Skills:
? Strong communication, interpersonal, and coordination skills.
? Excellent analytical and calculative ability, with proficiency in MS Excel and report preparation.
? Polite, professional, and well-groomed demeanor.
? Ability to multitask and maintain composure in a dynamic environment.
? Willingness to work flexible hours, including night shifts, as per operational requirements.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Health insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person
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