Job Description

Role Overview

The Front Desk Administrator will be the first point of contact for patients at Apollo Dental Clinic, Sarjapur Road. This role ensures smooth front-office operations, excellent patient service, accurate recordkeeping, and efficient coordination between the clinical and administrative teams.

Key Responsibilities

Patient Reception & Customer Service

Greet and register patients with courtesy and professionalism. Handle walk-ins, phone calls, emails, and WhatsApp inquiries promptly. Provide information on treatments, pricing, appointments, and insurance policies. Guide patients regarding treatment plans and post-visit follow-ups.

Appointment & Schedule Management

Manage the clinic's appointment calendar effectively. Confirm, reschedule, and remind patients of their appointments. Coordinate with dentists, chair-side assistants, and other staff to ensure smooth patient flow.

Billing & Records

Generate and process bills, collect payments, and issue receipts. Maintain patient records accurately in the clinic's EMR/CRM system. Assist patients with insurance documentation and claims.

Administrative Support

Maintain reception area, forms, and patient information leaflets. Coordinate with vendors for supplies and services. Support marketing activities at the reception (brochures, promotions, feedback calls).

Compliance & Standards

Uphold Apollo Dental Clinic's service standards, patient confidentiality, and data security. Follow hygiene and infection-control protocols at the front desk. Escalate operational or patient concerns to the Clinic Manager promptly.

Qualifications & Skills

Bachelor's degree or Diploma in Administration, Hospitality, or a related field preferred. Prior experience in a dental/medical clinic front office or hospitality industry is an advantage. Excellent communication and interpersonal skills in English and local language(s). Proficiency in MS Office, appointment scheduling software, and billing systems. Strong organizational skills with attention to detail. Ability to multitask and remain calm under pressure.

Key Attributes We Value

Patient-first mindset and empathetic approach. Professional appearance and demeanor. Reliability, punctuality, and discretion. Initiative to streamline front desk processes and enhance patient experience.

Working Hours & Benefits

Timings:

As per clinic schedule (including occasional weekends if required).

Benefits:

Competitive salary, performance incentives, staff discounts on treatments, and training opportunities.
Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Paid time off Provident Fund
Language:

English (Required) Hindi (Preferred)
Work Location: In person