Job Description

Key Responsibilities

Greet and assist clients and visitors with a high level of professionalism and warmth.

Manage and coordinate guest visits, meetings, and event hosting.

Address client inquiries and requests in a timely, friendly, and efficient manner.

Maintain a comfortable and appealing reception area.

Coordinate with other departments to ensure all client needs are met effectively.

Assist in planning and executing client engagement events or activities.

Gather feedback from clients to improve guest satisfaction and enhance service quality.

Maintain accurate records of guest interactions and feedback in the database.

Qualifications and Experience

Bachelor's degree in Hospitality.

1-3 years of experience in upscale hospitality or substantial internship experience in guest relations/customer service.

Familiarity with client relationship management (CRM) software is an asset.

Skills and Competencies

Exceptional interpersonal and communication skills.

Proficiency in English.

Strong problem-solving abilities and attention to detail.

Ability to remain calm and professional in high-pressure situations.

Customer-centric mindset with a proactive approach to enhancing guest satisfaction.

Location- Greater Noida

Job Types: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Benefits:

Health insurance Paid sick time
Ability to commute/relocate:

Greater Noida, Uttar Pradesh: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Work Location: In person