Job Description

Job Title: Front Desk Executive - Immigration Services

Job Summary

The Front Desk Executive is the first point of contact for clients seeking immigration, visa, PR, or overseas education services. This role involves welcoming clients, managing inquiries, coordinating appointments, and providing basic information about immigration programs while ensuring a professional and organized front office environment.

Key Responsibilities

Client Handling & Communication

Greet walk-in clients and visitors in a professional and friendly manner Handle inbound and outbound calls related to immigration and visa inquiries Respond to basic client queries regarding visa categories, documentation, and process flow Direct clients to the appropriate immigration consultants or case officers

Appointment & Office Management

Schedule, confirm, and manage client appointments Maintain visitor logs and front desk records Ensure smooth coordination between clients and consultants Manage waiting area and ensure a positive client experience

Administrative Support

Collect and verify basic client information and documents Maintain and update client data in CRM or internal systems Handle email correspondence and follow-ups with clients Assist with file opening and documentation checklist coordination

Sales & Lead Support

Capture and qualify new leads from walk-ins, calls, and online inquiries Provide preliminary information about services and fees (as per company guidelines) Follow up with potential clients for consultations

Compliance & Professionalism

Maintain confidentiality of client information Ensure adherence to company policies and immigration compliance standards Represent the company professionally at all times

Preferred Attributes

Experience in immigration consultancy, visa services, or overseas education Multilingual skills (advantage) Presentable personality and professional demeanor Sales-oriented mindset with client-handling skills

Working Conditions

Office-based role Full-time position
Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Paid sick time Paid time off Provident Fund
Work Location: In person