will be responsible for handling all front-end operations at the Toy Joy Tales City Center. This includes managing customer interactions--both in person and over the phone--handling birthday party inquiries, ensuring smooth day-to-day operations, and supporting overall center management.
Key Responsibilities
Greet and assist walk-in guests with warmth and professionalism.
Handle incoming and outgoing calls, messages, and inquiries efficiently.
Manage birthday party inquiries -- explain offerings, share packages, and convert leads into bookings.
Conduct follow-ups with potential clients to maximize party bookings and customer satisfaction.
Make promotional and offer calls to existing and new customers.
Oversee check-ins and check-outs for walk-in entries and ensure proper registration and billing.
Maintain daily front desk reports, cash handling, and basic administrative documentation.
Coordinate with the event and operations teams for smooth execution of birthday parties and activities.
Supervise front-end staff and ensure high standards of service and presentation.
Handle customer feedback, queries, and complaints professionally and promptly.
Ensure the center is always guest-ready, well-organized, and welcoming.
Requirements
Minimum 1-3 years of experience in customer service, front desk, or guest relations (hospitality, retail, or entertainment industry preferred).
Excellent communication and interpersonal skills.
Strong selling and follow-up abilities.
Confident, friendly, and approachable personality.
Organized, punctual, and able to multitask effectively.
Basic computer and MS Office knowledge.
Must be comfortable working on weekends and holidays (with weekday offs).
Preferred Skills
Prior experience in a kids' entertainment center, hospitality, or event space.
Fluency in English and local language.
Ability to handle small teams and manage shift schedules.
Job Type: Full-time
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
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