Working Days: Monday to Sunday (1 week off, not on Saturday & Sunday)
Key Responsibilities:
1. Guest Relations & Customer Service
Welcome and assist customers at the front desk in a friendly and professional manner.
Handle customer inquiries related to play zone services, birthday party packages, bookings, and ongoing offers.
Respond to queries via phone calls, emails, Whatsapp, and walk-ins.
Guide parents/customers about safety rules and use of play equipment.
Manage bookings and confirmations for birthday parties, events, and promotions.
Ensure complete awareness of current and upcoming offers and promotions.
2. Team Coordination
Introduce new staff and help train them on front desk responsibilities.
Coordinate with team members for daily operations and escalate issues when needed.
Clearly understand and communicate team responsibilities and tasks.
3. Administrative & Operational Tasks
Maintain daily records such as MTD (Month-To-Date) sheets for earnings.
Perform daily and weekly accounting, including cash handling, collections, and reconciliation.
Maintain petty cash and track expenses accurately.
Prepare and manage invoices for birthday parties, offers, and events.
Handle banking-related tasks including cash deposits from Play Zone & Cafe.
Use Play Zone software for booking, billing, and customer data management.
Maintain physical and digital files (e.g., expenses, bills, staff records, banking details, etc.).
4. Policy Awareness
Ensure compliance with company policies, rules, and regulations.
Educate customers and staff about play zone policies and safety guidelines.
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹14,000.00 per month
Benefits:
Provident Fund
Experience:
Front Desk & Staff Management: 1 year (Preferred)
Work Location: In person
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