Job Description

Job Overview:

We are seeking a highly motivated and personable Front Desk Executive to join our team at [Hotel Name]. The ideal candidate will be the first point of contact for our guests, providing exceptional service with a warm smile and a charming demeanor. You will play a crucial role in creating a welcoming atmosphere and ensuring an outstanding experience for every guest who walks through our doors.

Key Responsibilities:

1. Guest Interaction:

- Greet guests warmly upon arrival and departure, creating a positive first and last impression of the hotel.

- Provide information about hotel services, local attractions, and amenities to enhance guests' stays.

2. Check-In and Check-Out:

- Efficiently manage the check-in and check-out processes, ensuring a smooth and pleasant experience for guests.

- Verify guest information, process payments, and handle reservations accurately.

3. Communication Skills:

- Answer phone calls and address inquiries in a friendly and professional manner.

- Effectively communicate with other hotel departments to fulfill guest requests and resolve any issues that arise during their stay.

4. Problem Solving:

- Handle guest complaints and concerns with patience and professionalism, striving for resolutions that result in satisfied guests.

- Make decisions regarding room assignments and upgrades, when necessary, to enhance the guest experience.

5. Administrative Duties:

- Maintain accurate records of guest information, special requests, and billing.

- Assist in inventory control of front desk supplies and ensure the area is well-maintained and presentable.

6. Team Collaboration:

- Work closely with housekeeping and other departments to ensure timely room availability and cleanliness.

- Participate in team meetings and training sessions to improve skills and knowledge.

Qualifications:

- High school diploma or equivalent; a degree in Hospitality Management is a plus.

- Previous experience in a front desk or customer service role, preferably in the hotel industry.

- Excellent communication, interpersonal, and problem-solving skills.

- Good appearance, confidence, and a charming personality to create a positive impression.

- Proficiency in Microsoft Office and hotel management software (experience with PMS such as Opera is a plus).

- Ability to work flexible hours, including weekends and holidays.

What We Offer:

- Competitive salary and benefits package.

- Opportunities for professional growth and advancement within the hotel.

- A dynamic work environment with a focus on teamwork and guest satisfaction.

- Employee discounts on hotel services and dining.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Food provided Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Language:

English (Preferred) Hindi (Preferred)
Location:

Durg, Chhattisgarh (Required)
Work Location: In person