Job Description

1. Student & Client Handling

Greet walk-in students, parents, and visitors in a professional and friendly manner Act as the first point of contact for inquiries related to studying abroad Provide basic information about countries, universities, courses, and intake timelines Understand student requirements and direct them to the appropriate counselor

2. Inquiry Management

Handle inquiries via phone calls, emails, WhatsApp, and social media Maintain accurate records of student inquiries and follow-ups in CRM or databases Schedule counseling appointments and reminders

3. Administrative Support

Manage front desk operations, files, and student documents Assist counselors with form filling, application checklists, and document collection Maintain records of applications, offers, and visa submissions Coordinate with internal departments for smooth workflow

4. Office Coordination

Maintain reception area cleanliness and professional appearance Handle courier services, incoming/outgoing mail, and office supplies Support event coordination such as seminars, education fairs, and webinars

5. Sales & Conversion Support

Assist in converting inquiries into walk-ins and enrollments Follow up with prospective students and parents Explain consultancy services, fees, and processes clearly
Key Skills Required

Excellent communication skills (verbal & written) Pleasant personality and professional appearance Strong customer service and interpersonal skills Basic knowledge of overseas education processes (preferred) Proficiency in MS Office, CRM tools, and email communication Ability to multitask and work under pressure
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person