Job Description

Front Desk Executive (Female)

Position Overview:We are seeking a dynamic and enthusiastic Front Desk Executive (Female) to join our team at our hotel in Amravati, Maharashtra. This role is an excellent opportunity for freshers to kick-start their career in the hospitality industry while contributing to exceptional guest experiences and efficient front desk operations.

Responsibilities:

• Greet and welcome guests with a warm and friendly demeanor, creating a positive first impression.
• Register guests, check them in, and provide them with relevant information about the hotel\'s facilities and services.
• Handle guest check-outs efficiently, settling accounts and ensuring accurate billing.
• Manage guest inquiries, requests, and complaints promptly and professionally, finding solutions that exceed expectations.
• Coordinate with other hotel departments to ensure smooth guest arrivals, departures, and stay experiences.
• Maintain a neat and organized front desk area, ensuring a welcoming and presentable environment.
• Answer phone calls and redirect them appropriately, taking messages when necessary.
• Assist with reservations, room assignments, and guest preferences.
• Provide administrative support, including data entry, filing, and handling guest correspondence.
• Process payments, cash handling, and maintain accurate records of financial transactions.
• Collaborate with the housekeeping team to manage room availability and guest requests.
• Contribute to a team-focused atmosphere that promotes effective communication and excellent guest service.

Qualifications and Requirements:

• High school diploma or equivalent. A degree in Hospitality or related field is a plus.
• Freshers are encouraged to apply; prior experience in customer service or hospitality is an advantage.
• Strong communication and interpersonal skills, with a friendly and approachable demeanor.
• Excellent organizational skills and attention to detail.
• Proficiency in using computers and basic software applications.
• Ability to handle multiple tasks simultaneously and work under pressure.
• A positive attitude, a strong work ethic, and a genuine passion for providing excellent guest service.
• Fluency in English and local languages.
• Flexibility to work in shifts, including weekends and holidays.

Location:Amravati, Maharashtra, India

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