The Virtual Front Desk Associate will handle guest interactions remotely, providing seamless support for check-ins, reservations, inquiries, and issue resolution. The role requires excellent communication skills, attention to detail, and the ability to deliver a professional guest experience online.
Key Responsibilities:
Assist guests with check-in and check-out procedures remotely.
Handle guest calls, messages, and emails promptly and professionally.
Manage reservations, cancellations, and room assignments.
Coordinate with on-site staff for housekeeping or maintenance requests.
Maintain accurate guest records and reports.
Provide information about property facilities, local attractions, and policies.
Requirements:
Excellent English communication skills (verbal & written).
Basic computer knowledge and familiarity with PMS or hotel management software.
Prior experience in hospitality or customer service preferred.
Ability to work in a fast-paced environment and multitask efficiently.
SHIFT - 7AM TO 3PM, 3PM TO 11PM, 11PM TO 7AM
Job Type: Full-time
Pay: ₹17,000.00 - ₹27,000.00 per month
Ability to commute/relocate:
Althan, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
What is your Salary expectation?
Language:
English (Preferred)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.