Front Desk & Customer Experience Executive (For Computer Hardware company)
Job Title:
Front Desk & Customer Experience Executive
Department:
Service Center Operations
Location:
Onsite (Service Center)
Reporting to:
Service Operations Team Leader
Key Responsibilities:
Customer Interaction & Service Coordination
Welcome and assist walk-in customers.
Handle phone/email/chat inquiries regarding services.
Create job cards, log system inwards, and update CRM.
Sales & Lead Conversion
Promote accessories, services, and extended warranties to walk-in customers.
Track inquiries and update CRM records for follow-ups.
Reception Area Management
Keep the front desk and waiting area clean, organized, and customer-friendly.
Display branding materials, service brochures, and policies properly.
Customer Issue Resolution
Address minor complaints or delays with empathy.
Escalate complex issues to the Service Operations Team Leader.
Reporting & Support
Maintain daily logs of job cards, customer interactions, and feedback.
Assist in compiling reports for service volume, lead conversion, and customer satisfaction.
Requirements:
Graduate with 1-3 years of experience in front desk or customer support roles.
Strong communication skills and customer empathy.
Basic understanding of CRM or ticketing systems preferred.
Job Type: Full-time
Pay: ₹20,000.00 - ₹22,000.00 per month
Work Location: In person
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