Job Description

Front Desk / Counselling Desk Executive

Location:

ASHISH JOINT REPLACEMENT CARE PVT LTD, Kankarbagh, Patna

Job Type:

Full-Time

Job Summary

We are seeking a professional Front Desk / Counselling Desk Executive to join our team at Ashish Joint Replacement Care Pvt Ltd. In this role, you will manage patient interactions, appointments, billing, and counselling to ensure a seamless and supportive experience. Ideal candidates have at least 1 year of experience in hospital front desk or patient-facing roles, along with strong interpersonal and communication skills.

Key Responsibilities

Patient Interaction:

Greet patients and attendants, manage appointments, and coordinate check-ins/check-outs efficiently.

Billing:

Process payments, and maintain accurate financial records.

Communication & Counselling:

Address patient queries, resolve concerns with empathy and professionalism, and provide guidance on hospital services, treatment plans, procedures, and follow-up care.

Qualifications

Minimum 3-5 year of experience in hospital front desk operations or patient-facing roles. Strong knowledge of front desk procedures, billing systems. Proven skills in patient counselling and effective, empathetic communication. Graduate or Master's degree required; healthcare administration or medical front office certification preferred. Proficiency in MS Office and hospital management software (e.g., HIMS .

What We Offer

Competitive salary based on experience. Opportunities for professional growth and career development. Comprehensive health benefits and staff training programs. Leave as per company policy.
Job Types: Full-time, Permanent

Benefits:

Cell phone reimbursement Paid sick time Provident Fund
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person