Job Description

Job Summary:

The Preschool Front Desk Receptionist is the first point of contact for all visitors, parents, and children, and plays a crucial role in creating a welcoming, safe, and organized environment. The ideal candidate will be a female, friendly, patient, and highly organised individual with a love for working in a child-centric setting. This role requires excellent communication skills and the ability to manage a variety of administrative and clerical tasks efficiently. The candidate should reside close to Newtown area, for ease of commuting.

Key Responsibilities:

Front Desk Management:

Greet and welcome all visitors, including parents, guardians, and prospective families, with a warm and professional demeanor. Answer and manage incoming phone calls, directing inquiries to the appropriate staff members (teachers, administrators, etc.). Maintain a clean, tidy, and presentable front office and reception area.

Communication & Customer Service:

Act as a primary liaison between parents and teachers, relaying messages and important information in a timely and accurate manner. Address parent queries and concerns with empathy and professionalism, providing information about school policies, events, and daily schedules. Maintain a positive and supportive relationship with all members of the school community.

Administrative & Clerical Support:

Manage student attendance records, follow up on absences, and communicate with parents regarding tardiness. Handle and distribute incoming and outgoing mail and packages. Assist with general administrative tasks, such as data entry, filing, photocopying, and maintaining school records. Process and record fee payments, if required, and maintain organised financial records. Follow up fee defaulters by constantly calling Assist with scheduling parent-teacher meetings and other school celebrations/events.

Safety & Security:

Monitor the entry and exit of all individuals to ensure the safety and security of the premises. Implement and enforce the school's visitor sign-in and sign-out procedures. Be the first point of contact during emergencies, following established school protocols and coordinating with staff and authorities as needed.

Required Qualifications & Skills:

Education:

A high school diploma is required; a Bachelor's degree is a plus.

Experience:

Previous experience in a front desk, receptionist, or administrative role, preferably within a school or childcare setting, is highly desirable.

Language:

Fluency in English and Bengali is essential. Knowledge of other regional languages is a plus.

Technical Skills:

Proficiency in using basic office software, including Microsoft Word, Excel, and Outlook. Familiarity with school management software or willingness to learn.

Personal Attributes:

Excellent verbal and written communication skills. Exceptional organisational and multitasking abilities. A patient, friendly, and compassionate attitude, especially when interacting with young children and their parents. Ability to work effectively under pressure and handle multiple tasks simultaneously. A strong sense of responsibility, initiative, and attention to detail. Commitment to maintaining confidentiality of all student and family information.

Timing:

Morning 8am till 3pm Monday-Friday, and 9am-1pm Saturday
Sources

Job Type: Permanent

Pay: ₹6,000.00 - ₹8,000.00 per month

Language:

English (Required) Hindi (Preferred)
Work Location: In person