Job Description

Job Summary

The Hotel Front Office Associate is the first point of contact for our guests and is responsible for providing exceptional customer service and creating a welcoming and efficient check-in/check-out experience. This role requires a professional demeanor, strong communication skills, and the ability to multitask in a fast-paced environment while upholding the hotel's standards of hospitality.

Key Responsibilities

Guest Services: Warmly greet and welcome all guests upon arrival and departure. Handle all guest inquiries, requests, and complaints promptly, professionally, and courteously, ensuring guest satisfaction.
Reservations & Registration: Accurately process guest check-ins and check-outs, assign rooms, issue room keys, and maintain accurate guest folios. Process and confirm reservations made by phone, email, or third-party booking sites.
Financial Transactions: Handle cash, credit card, and direct billing transactions accurately. Post charges to guest accounts and reconcile daily transactions.
Communication: Answer multi-line phones and direct calls appropriately. Communicate relevant information effectively to other hotel departments (Housekeeping, Maintenance, Food & Beverage) to ensure smooth operations.
Knowledge & Promotion: Maintain a comprehensive knowledge of hotel facilities, services, and local area attractions. Promote hotel amenities and special offers to guests.
Safety & Security: Follow all hotel safety and security procedures. Be prepared to assist guests during emergency situations.
Maintain Lobby: Ensure the front desk and lobby area are clean, organized, and presentable at all times.
Qualifications

Experience: 2-3 year previous experience in a hotel receptionist role is highly preferred; prior hotel front desk experience is a strong asset.
Education: High School Diploma or equivalent required. Degree or certification in Hospitality Management is a plus.
Skills:
Excellent verbal and written communication skills.
Proficiency with computer systems, including property management systems (PMS), such as Opera, Fidelio, or others.
Strong organizational and time management abilities.
Ability to stand for extended periods and lift up to [Specify Weight, e.g., 25] pounds.
Professional appearance and friendly, service-oriented demeanor.
Availability: Must be flexible to work various shifts, including mornings, evenings, weekends, and holidays, as needed.
Job Types: Full-time, Permanent

Pay: ₹8,086.00 - ₹10,000.00 per month

Benefits:

Food provided Health insurance Paid time off Provident Fund
Work Location: In person