Job Description

The Front Desk Associate is the first point of contact for guests and plays a key role in delivering exceptional guest service. The position is responsible for handling guest check-ins and check-outs, reservations, billing, and guest inquiries while maintaining the highest standards of hospitality. Prior experience in the hotel industry is required to ensure smooth front office operations.

Key Responsibilities

Guest Services

Welcome guests in a friendly, professional, and courteous manner Perform guest check-in and check-out procedures efficiently Handle guest inquiries, requests, and complaints promptly and professionally Ensure guest satisfaction throughout the stay

Front Desk Operations

Manage room assignments and update room status in the PMS Handle reservations, amendments, and cancellations Process guest payments, billing, and cash/card transactions accurately Maintain accurate guest records and registration documents

Communication & Coordination

Coordinate with housekeeping for room readiness and special requests Communicate guest requirements to other departments (F&B, Maintenance, Concierge) Ensure proper handover between shifts

Administrative Duties

Prepare shift reports and maintain front desk logs Ensure compliance with hotel policies, SOPs, and brand standards Maintain cleanliness and organization of the front desk area

Sales & Upselling

Promote hotel facilities, services, and local attractions Upsell room categories and hotel services when applicable
Qualifications & Experience

Diploma or degree in Hotel Management or Hospitality preferred

Minimum 1-3 years of experience in a hotel or resort front office

Knowledge of hotel front desk operations and procedures
Skills & Competencies

Excellent communication and interpersonal skills Strong customer service orientation Proficiency in Property Management Systems (PMS) such as Opera, IDS, or similar Basic computer skills and billing knowledge Ability to multitask and work under pressure Professional appearance and positive attitude Willingness to work shifts, weekends, and holidays
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Provident Fund
Work Location: In person