Job Description

Job Title:

Front Desk Associate

Department:

Front Office

Reports To:

Front Office Supervisor / Front Office Manager

Job Type:

Full-Time

Location:

Fragrant Nature Resort, Kollam.

Job Summary:

The Front Desk Associate is the face of the hotel and plays a crucial role in creating a welcoming and professional first impression. This position involves handling guest check-in/check-out, responding to queries, coordinating with various departments, and ensuring overall guest satisfaction.

Key Responsibilities:

Welcome guests upon arrival with a friendly and professional demeanor. Perform check-in and check-out procedures efficiently. Answer phone calls, emails, and assist with room bookings and inquiries. Maintain up-to-date knowledge of room rates, availability, and hotel promotions. Handle guest complaints, feedback, and requests promptly and effectively. Process payments, prepare bills, and handle cash or card transactions. Maintain guest records and ensure data accuracy in the hotel's PMS Coordinate with housekeeping and other departments for guest requests. Ensure the front desk area is tidy, organized, and stocked with necessary materials. Uphold hotel security, safety, and privacy standards at all times.
Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

Food provided Provident Fund
Schedule:

Rotational shift
Work Location: In person