Job Description

Job role:

Front desk associate (FDA)

Duration:

Full time

Location:

Kodaikanal

Department:

Operations

Experience:

1 year in hospitality

The Front Desk Staff at our hostel plays a pivotal role in ensuring a seamless guest experience. Responsibilities include welcoming guests, managing check-ins and check-outs, handling reservations, providing information about hostel facilities, and addressing guest queries. This role requires excellent communication, customer service skills, and the ability to handle various administrative tasks to create a positive and comfortable environment for our guests

Job Responsibilities:

Understanding of the company's vision, business expansion plans, operational standards, etc. Process all guest check-ins, check-outs, and room assignments Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Handle guest complaints. Interacts with customers on overall satisfaction Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments

Qualifications:

Educational background: Hospitality graduate or Hospitality diploma 1 Year experience in the Hospitality industry Good communication, interpersonal & time-management skills Location Flexible
Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Provident Fund
Application Question(s):

What is your current CTC? What is your notice period ?
Work Location: In person