Job Description

Job Title: Front Desk Executive

Location:

Munnar

Reporting to:

Property Manager

Company:

Monkey Tribe Hospitality Pvt Ltd

Type:

Full-Time | On-site

Role Overview:

We're looking for a cheerful, dependable, and organized Front Desk Executive to lead the front-of-house operations at our Monkey Tribe hostel. You'll be the first face guests see and the one they turn to for everything from check-ins to local tips. Your job is to keep the reception desk running smoothly and ensure every guest gets a warm, efficient welcome.

Key Responsibilities:

1. Guest Services

Handle guest check-ins, check-outs, and reservations (online and walk-ins) ?Assist guests with queries, issues, and local recommendations ?Ensure smooth communication between guests and other departments (housekeeping, events, F&B, etc.)

2. Desk Operations

Manage the daily front desk activities ?Maintain and update booking systems, guest records, and daily reports ?Ensure proper handling of cash, card, and digital transactions ?Oversee front office supplies, materials, and cleanliness

3. Team & Shift Management

?Handle escalations professionally and ensure seamless shift handovers

4. Guest Experience

Set the tone for a positive guest vibe from the moment they walk in ?Collect feedback and share insights with the property manager ?Support in promoting in-house events and experiences

Who You Are:

A warm, friendly face who loves interacting with travelers ?Exceptionally organized with great attention to detail ?A problem-solver who can stay calm and efficient during busy hours ?Comfortable with tech and property management systems ?Passionate about hospitality and the backpacking lifestyle

Preferred Qualifications:

1-3 years of front desk or reception experience in a hostel, hotel, or co-living space ?Familiar with PMS (Property Management Systems) and OTA channels (Booking.com, Hostelworld, etc.) ?Strong communication skills (English fluency is a must) ?Willing to work in shifts, including weekends and holidays

Perks:

Stay and meals included ?Friendly, informal work culture ?Meet people from all over the world ?Growth opportunities across Monkey Tribe's expanding network ?Be part of a fun, purpose-driven tribe
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Food provided
Language:

English (Required) Hindi (Preferred)
Work Location: In person