Job Description

1. Greeting and Welcoming:

Welcome customers and visitors in a friendly and professional manner. Provide assistance and direction to customers as needed.
2. Answering and Directing Calls:

Manage the telephone system by answering, screening, and directing calls to the appropriate personnel. Take and relay messages accurately.
3. Customer Service & Billing:

Assist customers with inquiries, provide information, and address concerns in a courteous manner. Ensure a high level of customer satisfaction through effective communication and problem resolution. Billing customers for service provided
4. Front Desk Operations:

Maintain a clean and organized front desk area. Manage appointments and reservations, if applicable. Handle customer inquiries and requests efficiently.
5. Administrative Support:

Provide administrative support to various departments as needed. Assist in data entry, filing, and other clerical tasks. Manage and distribute incoming mail and packages.
6. Cash Handling:

Handle basic cash transactions, such as processing payments or providing change, if required.
7. Security and Access Control:

Monitor and control access to the premises, ensuring only authorized individuals enter the retail space. Follow security protocols and report any suspicious activities.
8. Multitasking:

Handle multiple tasks simultaneously, such as managing phone calls, greeting customers, and assisting with administrative duties.
9. Communication:

Communicate effectively with both customers and internal staff. Relay important information to the appropriate personnel promptly.
10. Problem Solving:

Address and resolve customer issues or complaints to ensure a positive experience. Collaborate with other departments to resolve issues efficiently.
11. Technology Skills:

Proficient in using office equipment such as phones, computers, and photocopiers. Familiarity with basic software applications and the ability to learn new systems quickly.
12. Professionalism:

Maintain a professional appearance and demeanor at all times. Uphold the values and standards of the retail establishment.
Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

Paid time off
Application Question(s):

Do you love pets? How many years work experience you have in Pet Industry?
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Required)
Language:

English (Required) Hindi (Preferred)
Work Location: In person