Job Description

Role Overview

The Telecaller & Front Desk Executive is responsible for

managing reception operations

, handling

customer calls

, maintaining

visitor interactions

, coordinating with internal teams, and supporting administrative tasks.
This is a dual-role position that demands

excellent communication, customer service orientation, and strong organizational skills

.

2. Key Responsibilities

A. Telecalling Duties

Handle inbound and outbound calls with professionalism. Provide clear information about services, events, or company offerings. Generate leads, qualify prospects, and maintain CRM/call logs. Follow up with potential clients and schedule appointments or meetings. Record daily call reports and share with reporting manager. Address customer queries and escalate concerns when required.

B. Front Desk Duties

Greet and assist visitors, clients, and vendors warmly. Manage the reception desk and maintain a well-organized front office. Handle incoming calls, emails, and route them to appropriate departments. Maintain visitor records, appointment schedules, and meeting room bookings. Coordinate courier dispatch/receipts and internal document movement. Provide administrative support such as filing, printing, and data entry. Ensure professionalism and hospitality in all guest interactions.

3. Skills & Qualifications

Excellent verbal communication skills (English & Hindi preferred). Prior experience in telecalling or front office roles is an advantage. Basic computer knowledge: MS Office, email, CRM (preferred). Strong interpersonal skills with pleasing personality. Ability to multitask and manage high call/visitor flow.

4. Key Attributes

Polite, warm, and customer-oriented behavior Well-groomed and presentable Reliability, punctuality, and positive attitude High level of patience and listening ability Target-oriented and disciplined

Preffered Female Candidate

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Internet reimbursement
Work Location: In person