Job Description

We're seeking a friendly and efficient Front Desk Telecaller to join our hospital team. As a Telecaller, you'll be the first point of contact for patients, visitors, and healthcare professionals, providing excellent customer service, handling phone calls, and managing appointments.

Key Responsibilities:

- Front Desk Duties:

- Greet patients, visitors, and healthcare professionals courteously

- Answer and direct phone calls to the appropriate departments

- Manage appointments, schedules, and records

- Telecalling Activities:

- Make outbound calls to patients for appointment reminders and follow-ups

- Confirm appointments and provide necessary information to patients

- Respond to patient inquiries and concerns

- Patient Services:

- Provide information about hospital services, departments, and policies

- Assist patients with registration, billing, and other administrative tasks

- Escalate complex issues to senior staff when necessary

Requirements:

- Education: High school diploma or equivalent; graduation in a related field preferred

- Skills:

- Excellent communication and interpersonal skills

- Strong customer service skills

- Ability to work in a fast-paced environment

- Basic knowledge of hospital operations and procedures

- Proficiency in MS Office and hospital management software

- Experience: Previous experience in a hospital or healthcare setting is an advantage

What We Offer:

- Competitive salary and benefits package

- Opportunities for growth and development in a reputable hospital

- A dynamic and supportive work environment

Job Type: Full-time

Pay: From
10,000.00 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person